Furnished apartments Jyväskylä FAQ – Rahuli Homes

FREQUENTLY ASKED QUESTIONS

BOOKING AND PAYMENT

I want to book a room for tonight. Do you have space in the apartments?

You can book a room the same evening directly through our website and the pages will always show the correct booking situation. When you book a room on the website then the system will
automatically send instructions to check-in and access the room.

How does accommodation at Rahulihomes work? How do I book a room?

Rahulihomes in Jyväskylä where you can book a room online on our website www.rahulihomes.com and log in at any time (24/7) on your smartphone with a smart lock and key code. 
Customer service is open 8-21

How is the room paid?

The reservation is made via the internet and is paid by a credit card. Credit card payment
will be charged automatically on the day of check-out.

Can I pay by invoice?

Corporate bookings can be paid by invoice. We will send an e-invoice for the accommodation.
A 9eur billing surcharge will be added to the invoice.

Can I change or cancel a booking?

 Accommodation bookings at Rahulihomes via the Internet can be canceled 7 day before check-in date, and longer bookings by arrangement.Some booking are not refundable if you have select

I have a discount code, how can I use it?

Use the discount code when booking a room on our website. Enter the discount code in its reserved space. Please note that discount codes only work on our own website.

LOGIN

How do I check in at the automatic hotel?

All rooms have keyless entry with a pin code and  smart lock. We send you the check-in instructions, key code and room number on the day of check-in.
You can watch the Vanha Postitalo demo video here. From which you can also see how entering the room works.

What do I do if the door code or smart lock doesn't work?

Try again. Make sure that you are at the right door. If you are at the front door then try the other front door. Vanha Postaitalo has three (3) different exterior doors. In case of problems, please contact our customer service via the website chat or by calling +358 41 7305 349. +358 41 7305 349.

You can also check instructions HERE

What do I do if my PIN doesn't work?

Check your PIN again. Check that the numbers are in the correct order.
If you have booked accommodations through booking.com, check that you are using the code on the booking confirmation and not booking.com’s own pin code.

For room doors Please also remeber add # after you have add pin code and turn door open.

You can also check instruction here

PETS

Can pets be brought into the rooms?

Pets are not allowed in the rooms.

COMFORTABLE LIVING

Is cleaning included in the room rate?

Yes. Rooms will be cleaned after your stay.

Do I have towels and bed linen?

Yes, fresh bed linen and towels can be found in the room.

What other services are included in the room rates?

Free Wifi in alla apartments and free parking are available on big apartments.

Can I order breakfast?

No. You can buy food supermarket at opposite of apartments or go breakfast at hotel next to apartments(your own cost)

Can I smoke in the rooms?

No smoking in the rooms. In the yard separate from the building there is a marked smoking place.

What are the different apartments

We have bigger 68m2 2 bedroom apartments and 1 room studios.

Does Rahulihomes have parking spaces?

Bigger apartments 68m2 has own parking places. Anyhow there is big public parking halls next to apartments. We recommened Paviljonki 1 or Paviljonki 2 parking spaces

PROBLEM SITUATIONS

Where can I get help with problems?

You can ask for help by e-mail at [email protected] You can also call +358 50 551 8338 (also whatsup)

Urgent same-day matters

  • You cannot enter the apartment
  • Water damage or threat of water damage
  • Security risk in the apartment
  • Electric
  • Water supply disturbances
  • Clogged drains
  • Lighting throughout the room
  • Inoperative lock
  • Pests
  • Deficiencies in cleanliness

Things to take care of during the day

  • Apartment with inoperative dish or washing machine. If necessary, you can use the machines in the shared area
  • Missing equipment
  • Deficiencies in furniture
  • Replacement of lamps
  • Missing dishes. You can use utensils in the general kitchen
  • Non-urgent issues

My apartment’s washing machine or some other appliance doesn’t work. What do I do?

Send an e-mail to info@rahulihomes.com You can also call +358 50 551 8338 (whatsup)
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